Terms & Conditions
Last Updated: September 8, 2026
These Terms & Conditions («Terms») govern your use of the SHINEWAGON website and your purchase or use of services provided by SHINEWAGON («SHINEWAGON,» «we,» «us,» or «our»).
By using our website, submitting a request, scheduling an appointment, or purchasing our services, you agree to these Terms.
1. Our Services
SHINEWAGON provides mobile automotive detailing and related vehicle care services.
Available services, packages, descriptions, pricing, and availability may change from time to time.
Submitting a form through our website does not necessarily guarantee an appointment until the requested service, date, time, location, and other relevant details have been confirmed by SHINEWAGON.
2. Quotes and Pricing
Prices displayed on our website are intended to provide customers with information about available services and packages.
The final price may depend on factors including:
- Vehicle type and size
- Vehicle condition
- Selected services or packages
- Additional services requested by the customer
- The amount of work reasonably required to complete the requested service
If the actual condition of the vehicle requires additional work beyond the service originally requested, we may discuss additional services or pricing with you before performing that additional work.
Any applicable taxes, fees, or additional charges will be disclosed where required.
3. Appointments
Customers are responsible for providing accurate contact, vehicle, location, and scheduling information when requesting an appointment.
An appointment request submitted through the website is subject to availability.
SHINEWAGON may contact you to confirm or modify an appointment time.
Service times are estimates and may vary depending on vehicle condition, weather, traffic, previous appointments, service complexity, and other circumstances outside our reasonable control.
4. Customer Responsibilities
Before the scheduled service, the customer must provide SHINEWAGON with reasonable and lawful access to the vehicle and the service location.
The customer represents that they own the vehicle or otherwise have authority to authorize the requested services.
Customers should remove valuable, fragile, sensitive, or personal items from the vehicle before service begins.
SHINEWAGON is not responsible for loss of personal property left inside the vehicle unless caused by our intentional misconduct or where responsibility cannot legally be excluded.
The customer should inform SHINEWAGON before service begins about any known vehicle defects, damaged components, aftermarket modifications, loose trim, electrical issues, leaks, sensitive materials, or other conditions that could reasonably affect the service.
5. Pre-Existing Vehicle Condition
Vehicles may contain scratches, dents, chips, stains, worn materials, paint defects, loose components, damaged trim, or other pre-existing conditions.
Detailing and cleaning services do not guarantee the restoration or removal of every defect, stain, scratch, odor, contamination, or other imperfection.
Certain defects may become more noticeable after a vehicle has been cleaned.
SHINEWAGON is not responsible for pre-existing damage or defects that were present before our service began.
6. Service Results
We make reasonable efforts to perform services professionally and according to the package or service requested.
However, results may vary based on factors such as the age and condition of the vehicle, materials, previous damage, stains, contamination, paint condition, previous repairs, and maintenance history.
Unless specifically stated in writing, SHINEWAGON does not guarantee that any particular stain, scratch, odor, defect, or contamination can be completely removed.
7. Cancellations and Rescheduling
If you need to cancel or reschedule an appointment, please contact SHINEWAGON as soon as reasonably possible.
Appointment availability after cancellation or rescheduling is not guaranteed.
Any cancellation, deposit, late cancellation, or no-show charge that applies to a particular service will be disclosed to you before it becomes binding.
8. Payment
Payment is due according to the terms communicated when your appointment or service is confirmed.
By providing a payment method, where applicable, you represent that you are authorized to use that payment method.
If a refund becomes appropriate, it will generally be returned using the original payment method unless otherwise agreed or required by law.
9. Weather and Other Conditions
Because SHINEWAGON provides mobile services, appointments may be affected by weather or other environmental conditions.
We may delay, reschedule, modify, or cancel an appointment if conditions make the service impractical, unsafe, or likely to negatively affect the result.
When possible, we will contact you to arrange another suitable time.
10. Website Information
We make reasonable efforts to keep information on our website accurate and current.
However, service descriptions, pricing, availability, photographs, promotions, and other website content may occasionally contain errors or become outdated.
We reserve the right to correct errors and update website information.
Images shown on the website are for illustrative purposes and do not guarantee an identical result for every vehicle.
11. SMS and Text Messaging Terms
By providing your mobile phone number and affirmatively opting in to receive text messages from SHINEWAGON, you consent to receive SMS or MMS messages relating to your interaction with SHINEWAGON.
Messages may include:
- Appointment confirmations
- Appointment reminders
- Scheduling or rescheduling information
- Arrival notifications
- Service status updates
- Responses to customer inquiries
- Other communications relating to services you requested
Where you separately consent to marketing communications, messages may also include promotions, offers, or information about SHINEWAGON services.
Message frequency varies.
Message and data rates may apply.
Consent to receive marketing text messages is not a condition of purchasing goods or services.
You may opt out of text messages at any time by replying STOP.
For assistance, reply HELP or contact SHINEWAGON at +1 (704) 369-6589.
After you request to opt out, you may receive a final message confirming your unsubscribe request.
Wireless carriers are not liable for delayed or undelivered messages.
If you change or deactivate your mobile phone number, please update your contact information with us.
Your use of our text messaging program is also subject to our Privacy Policy.
12. Communications
When you provide contact information to SHINEWAGON, you authorize us to contact you regarding requests you have submitted, appointments, services, payments, customer support, and other matters related to your relationship with SHINEWAGON.
Marketing communications will be provided in accordance with applicable consent requirements.
13. Privacy
Your use of our website and services is also subject to the SHINEWAGON Privacy Policy.
The Privacy Policy describes how we collect, use, store, and disclose personal information.
14. Third-Party Services
Our website or business operations may use or link to third-party services, including mapping, communications, analytics, advertising, payment, social media, and other technology providers.
SHINEWAGON is not responsible for third-party websites or services that we do not control.
Your use of those services may also be governed by the terms and privacy policies of those third parties.
15. Intellectual Property
Unless otherwise stated, the SHINEWAGON name, branding, website design, text, graphics, photographs, logos, and other original website materials are owned by or licensed to SHINEWAGON.
You may not reproduce, distribute, modify, sell, or commercially exploit our website content without permission, except as permitted by applicable law.
16. Prohibited Use
You may not use the website to engage in unlawful, fraudulent, abusive, or harmful activity, interfere with website operation or security, attempt unauthorized access to our systems, submit false information, or use automated systems in a manner that disrupts our services.
17. Limitation of Liability
To the fullest extent permitted by applicable law, SHINEWAGON will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
18. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, or expenses resulting from your misuse of our website or services or your violation of these Terms.
19. Changes to These Terms
We may update these Terms from time to time.
When changes are made, the «Last Updated» date at the top of this page will be revised.
The version posted on our website will be the current version of these Terms.
20. Governing Law
These Terms are governed by the laws applicable to SHINEWAGON and its operations in North Carolina, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.
21. Contact Us
Questions regarding these Terms & Conditions may be directed to:
SHINEWAGON Mobile Detailing
9716 Commons East Dr
Charlotte, NC 28277
United States
Phone: +1 (704) 369-6589
You may also contact us through the contact form available on our website.